Mirlay Eye Care, a unit of Dr Agarwals Eye Hospital

I had been taken my mother for treatment due to low eyesight. We underwent all the necessary tests and consulted Dr. Jayavel E. He is such a kind and knowledgeable doctor who took the time to explain everything clearly to us. Overall, the staff is very good and extremely humble. We had a great experience.

My parents got their cataract surgery done here and it was very well done. Everything was taken care of and well explained. Reception staff also were polite and answered all questions.

I recently had a fantastic experience at Dr. Mirlay Eye Care. The staff were incredibly professional and friendly, making me feel comfortable from the moment I arrived. Dr. Mirlay took the time to explain my condition and treatment options thoroughly, which I really appreciated. The facility is clean and well-maintained, and I was impressed by the efficiency of the appointment process—minimal wait time! I left feeling confident in my care and would highly recommend this hospital to anyone needing eye care. Thank you for the excellent service!

Dr.Jai vel is extraordinary person who consulted me....he was so open and explained each and everything so clearly in my regional language....and he was so kind and explaining each and everything....even the staffs was helping and ambience was really well maintained.....i suggest to visit here for eye related problems...😊

I recently had cataract eye surgery performed by Dr. Mirlay, and I couldn't be more satisfied with the results. From the initial consultation to the post-surgery follow-up, the entire experience was smooth and professional. Mrs. Arasi took the time to explain the procedure thoroughly, addressing all my concerns and ensuring I felt comfortable every step of the way. The surgery itself was a success, and the vision has improved significantly. I am truly grateful for Dr. Mirlay and Dr. Jayasudha's expertise and care. In addition, the staff at the clinic were outstanding—friendly, attentive, and always willing to assist with any questions or concerns. Their cooperative and caring approach made the whole experience even better. Highly recommend to anyone in need of eye care!

Very good clinic for eyes related problem , They have the easiest way on putting lenses without having to do surgery easyy n safee , And the staff is very kind and polite they keep checking up with their customers with all the neccessary , I would recommend anybody to visit mirlay for any eye related issues

Good , liked from appointment request, organized after reaching , site screening/ lens testing explained , recommended and then consulting with Dr. Prathiba was excellent problem explanation was good. Thank you.

The staff is very polite and welcoming Dr Prathiba was exellent in explaining my daughter present eye condition and the possibility of improvement.I strongly recommend Dr Mirlay eye hospital for their excellent services.

Dr. Ruchita Falera helped me in every aspect to solve my eye related issues. The staff Mrs. Uma was ver polite & helpful

I visited this hospital for the first time, really very happy with the staff and doctor. They are very supportive and all the procedures went on very smooth. I recommend everyone to visit this hospital for any of your eye issues. Thank you 😊

Very good Dr and friendly

Salma and Arfa excellent 👍 consultation with dr jv

Super 👌

Staff is really friendly and helpful throughout the consultation

Happy with dr jayavel consultation

Consulted Dr. Jayavel. Gave a priceless advice. Would recommend him.

Excellent 👍🏻

Service here is very good. Doctor asked all the things regarding the eyesight. As I didn't have any problem and just came for general checkup I got the checkup done.. In a well manner.

Good 👍

Hi My mother's cataract surgery was done here and it was a best experience here and madam arasi helped and was very polite and guided us very well and drop's explanation was done very well it is very good experience here

I got my mother's cataract surgery done and it was a good experience and Good explanation by malvika and Pauline ma'am guided us very well it was a good service and all the staff was polite and kind with us

Good 👍🏻

Visited the center for eye testing as it had been more than 2 years since I did one. Had the opportunity to get consultation from Dr. Jayavel, I must say he is the best. Just talk to him and he will make you learn why your eye is good or bad and what you can do about it. He's an absolute gentleman and great to speak with. Would recommend him anyday for all your eye issues. Extensive knowledge and experience is at the back of his hand.

Ahmed baig and mubeena with dr Preeti excellent 👍 clearly advised for ctr

Good

Good

I had a disappointing experience at this eye test clinic. They said the process would take 30 minutes, but it took an excruciating 2 and a half hour, making it feel inefficient and time-consuming. The cleanliness of the clinic was not maintained at all, and to top it off, the lift felt unsafe, adding an extra layer of discomfort to the overall visit. (I would suggest you not to go here and if you do decide to go here I hope you have a lot of time to waste and don't forget to talk a pillow with you)

I'm writing to express my disappointment with the receptionist's behavior during our recent visit. Despite booking an appointment through customer care and arriving an hour early as instructed, the receptionist was extremely rude and questioned our early arrival. I hope you'll look into this matter and ensure that your staff provides better customer service in the future.

Recently visited Mirlay for an eye check up as i had previously had a good experience..but it was not the same. The eye check up felt like a very basic eye check that any normal optician in a lens stores would do. Plus I had to wait for almost an hr to get this done inspite of them not doing the eye dilation. I had to ask them multiple times before I was attended to. overall a very disappointing experience and it felt like a waste of time

We had an extremely poor experience at Mirley Aggarwal hospital Frazer Town when I took my mother for a cataract procedure. Before the cataract surgery, her eye pressure was perfectly normal, but Dr. Sunitha exaggerated the situation, claiming she had high eye pressure and glaucoma, and insisted we go through with a YAG PI. After the procedure, my mother's eye was severely damaged, leaving her in excruciating pain. When Dr. Mirley performed the surgery later, he even questioned the necessity of the YAG PI. The clinic is highly disorganized, with zero coordination between doctors, and my mother continues to suffer from the pain caused by that unnecessary procedure.

Dear Hospital Administration, I recently visited your hospital for a general check-up of my eyeglasses at the optical showroom. While I appreciate the excellent communication skills exhibited by the hospital staff, I wanted to share some concerns regarding my experience at the optical showroom. Upon reaching the showroom, I encountered some issues with the service provided by the two ladies on staff. They appeared unresponsive to my queries and seemed disinterested in assisting me with choosing frames or providing proper guidance. Their focus seemed to be divided among attending classes, making phone calls, and engaging in personal conversations, which left me feeling confused and dissatisfied with the service. I believe that proper training and emphasis on customer service are paramount for ensuring a positive experience for patients. It is crucial for the staff to actively engage with customers, listen to their needs, and provide helpful recommendations rather than solely focusing on higher-priced options to increase sales. I would like to suggest implementing measures to improve the quality of service at the optical showroom. This could include: Conducting regular training sessions on customer service skills and effective communication for the staff at the optical showroom. Encouraging staff to prioritize customer queries and provide personalized assistance in choosing frames and lenses. Implementing a system to minimize distractions during working hours, such as attending classes or engaging in personal conversations, to ensure staff focus on customer needs. Emphasizing a customer-centric approach by providing transparent information about available options and guiding customers based on their preferences and requirements rather than pushing for higher-priced products. I believe that these improvements will significantly enhance the overall experience for patients visiting the optical showroom. Clear communication, attentive staff, and a customer-centric approach are key to ensuring customer satisfaction and loyalty. Thank you for considering these suggestions, and I look forward to seeing positive changes in the service provided at the optical showroom.

I have concern which I dint liked it ! Doctor keep meeting in working hours and patient need to be waiting for long .

I felt clinic is fully dust and cleanliness could hv been maintained more hygienically as clinic is old and famous but the environment could be much better ,I found doctors are also not well trained and experienced and with poor English knowledge this gives a low impact in mind of patients to come back again..

Hi Team, I Had very bad experience with Mirlay Eye care. I took ICL eye treatment for my wife. They have placed wrong size lens in her eye, later they didn't take proper action and keep the issue for 2 to 3 months simply telling keeping in observation, and again telling treatment went wrong sue to lens is not matching, and telling to remove lena back. Management need to support here for the issue, But didn't expect . Very very bad experience.

Very inefficient. Said 45 mts and took 2.5 hours. Fixed an appointment with one doctor and 2 hours later was told that she is not available. I understand that they have emergency surgeries but atleast the communication can be better.

Taken appointment for Dr. Mirlay through Online but he was not available and not been informed.. Seems he stopped doing outpatients... Also waiting time is too much though taken appointment

Good scope for major improvements from basics upwards . Professional touch by key people is lacking , Hygiene conditions are totally missing , Patients waiting areas on 2nd & 3rd floor very dirty & poor conditions . Dr. Mirlays earlier Touch is completely missing ! Too many patients unable to handle them and pay proper attention! It is no more those good old days of Dr.Mirlays time . Needs total transformation !

You take 500 rupees for a dr consultancy and do a eye checkup then ask me to pay 3200 rupees for scan and then only I get to meet a doctor Mirlay was not like this before, after Agarwal eye hospital took over all this started very bad service.

This unit under Dr Agarwals eye care is a factory. Get a second opinion. Glad I did not fall for their high pressure tactics for surgery. My second opinion was no cataract currently. Just mild eye drops for glaucoma. My pressure wad minute and catact had not developed to warrant surgery. So sad that Dr Mirley sold his practice to this factory instead of a caring group.

Very expensive, a scan that costs about 200 at other hospital for both eyes, at MIRLAY costs 1600. Pretty darn expensive. Not just this. The could not figure out the problem... And referred to other hospital....

It's a kind of misleading people. First of all its not part of Agarwal eye hospital. I booked because of consulting experienced dr.ram mirlay. This is his owned clinic and few other doctors are working there. This is not look like a first event. Found more people over there got cheated in the same manner. As a conclusion, this is Dr Ram mirlays owned clinic, seems he might come here only for surgeries not for consultation. This is his business using his name as well as Agarwal eye hospital reputation. Shame on you doctor!!!

Stop taking Appointment in the Name of Dr. Ram if he does not see other than the surgery patient ----------------------------------------------------- I traveled 20+20km to visit and get the Dr. Ram consultation, but I was told that Dr. Ram sees only surgery patients despite having a valid appointment with Dr. Ram from the Practo app. I m not saying the doctor who provided me with consultation was not good, she was great, but I traveled to get the Dr. Ram consultation (since he is MD, MBBS) otherwise I could hv taken consultation from a nearby hospital. Very much disappointed and felt cheated, stop taking appointments in the name of Dr. Ram if he is not going to present in the hospital or did not see the normal patients

While ordering a glass they said 20% discount would be given for senior citizen, surprised to see 11% only and said the person who spoke earlier is on leave now final bill is made they can’t do any changes. This is called looting & cheating the customers, plz beware about this eye care unit very disappointed with their service.

I went to get treatment for my mother we waited for a long time and the doctor was unable to give a proper diagnosis or give a proper treatment she even forgot to write the name of a table so I had to call up the next day and ask for it.. They gave such expensive eye drops which didn't work at all!! I literally had to go to another Ophthalmologist who gave a normal eye drop and proper medications really disappointing with the treatment.. The staff keep bickering with each other instead of helping the patients out!

Very poor service...Dear Mirley team, please post negetive comments too.. be polite to patients...you are not got hospital, people pay for your service. Your coordinator Pauline...very rude ..overall bad experience.. people come to u for the treatment.. don't dominate...

Very good hospital and efficient doctors BUT their system is very unorganized. Be prepared to spend a good 45 mins up to 2+ hours to see the doctor on top of having an appointment. Seems like they KNOW how to take appointments but are clueless about "holding" the reservations. On 3 separate occasions I was given appointments but was made to wait nearly 2 hours each time to see the doctor. Very frustrating to deal with their unprofessional staff who are absolutely clueless in handling the appointment system. I would highly recommend the doctors but expect delays....which is pretty sad for a good place like this.